Return Eligibility

• Returns are accepted within 7 working days of delivery.
• Items must be unworn, unwashed, and in their original packaging with tags attached.

Hand-Embroidered Kaftans

• Due to the delicate nature of our hand-embroidered kaftans, returns are only accepted if the item is defective or incorrectly shipped.
• Slight variations in embroidery or fabric are part of the craftsmanship and are not considered defects.

Return Process & Shipping

• We do not provide return labels; customers are responsible for all return shipping costs.
• Please inspect your order upon arrival and contact us immediately if you receive a defective, damaged, or incorrect item so we can evaluate and resolve the issue.

Order Cancellations

• If you request to cancel an order before it has been shipped, a 5% cancellation fee will be deducted from your refund to cover bank transaction fees.

For any return inquiries, please contact our customer support team at shopoffen@gmail.com. We appreciate your understanding and support!